If you want learn more about MilesCX or talk to a member of our team about plans and pricing please complete the form below.
Los Angeles, CA – November 21, 2024 – OhWaiter and Stellar Menus, two innovators in hospitality technology, have announced a strategic merger, forming Miles Customer Experience (MilesCX), a new company dedicated to revolutionizing the hospitality industry with enhanced AI-driven solutions. This merger combines the product expertise of Stellar Menus with OhWaiter’s go-to-market sales and strategic growth initiatives, creating a powerhouse designed to meet the evolving needs of hotels, private clubs, and restaurants.
The new company, Miles Customer Experience or MilesCX, will focus on delivering cutting-edge capabilities, including intelligent guest communications, business intelligence tools, dynamic menus, and AI-powered upselling. These enhancements are set to transform guest experiences, boost sales through personalized recommendations, and streamline operations for hospitality leaders.
“This merger allows us to combine our strengths and deliver a truly unique product that will redefine guest experiences in the hospitality industry,” said Steven Latasa-Nicks, CEO of MilesCX and Stellar Menus. “Our AI-driven platform will empower hotels and clubs to offer seamless, personalized service while optimizing their operations and reducing costs.”
Notable early adopters of the MilesCX platform include prestigious properties like the Los Angeles Athletic Club (managed by Crescent Hotels & Resorts), The Chamberlain (operated by Springboard Hospitality), and Hotel Indigo (under StepStone Hospitality). These hotels are adopting the platform to enhance guest satisfaction and streamline operations through AI-driven guest communications and personalized service.
“With this merger, we’re not just expanding our product portfolio—we’re expanding the possibilities for our clients,” said Jonathan Chu, CEO of OhWaiter. “Our AI-powered solutions, combined with dynamic customer engagement tools, will help hospitality businesses increase revenue, reduce the cost of service delivery, and stay ahead of the competition.”
With an initial focus on proving market fit over the coming months, the merged company aims to significantly grow its client base and increase Annual Recurring Revenue (ARR). The team is confident in their ability to expand quickly, leveraging the combined strengths of both Stellar Menus and OhWaiter to capture new opportunities in the hospitality sector.
About MilesCX:
Miles Customer Experience (MilesCX) is a pioneering company at the forefront of AI-driven hospitality solutions. Formed through the merger of Stellar Menus and OhWaiter, MilesCX offers advanced tools that enhance guest communication, streamline operations, and boost sales through personalized, AI-powered recommendations. MilesCX is dedicated to empowering hospitality businesses, including hotels, clubs, and restaurants, to deliver exceptional service while optimizing efficiency and driving growth.
Contact:
Steven Latasa-Nicks
+1 (213) 898-2730
steven@milescx.com
